On the surface, the airline industry couldn’t be more different from foodservice. Airlines are B2C, primarily selling directly to passengers, but foodservice is primarily B2B. The airline industry provides transportation services, operating globally with a physical presence of aircraft and staff at airports. Conversely, the foodservice industry operates across various …more
PROS has fortified its market position through a combination of common moats. With a renowned brand, proprietary AI, strategic customer relationships, and robust R&D investment, we stand as a formidable player. But PROS also has a very distinctive moat – the unique synergy between our Travel and B2B.
The interests and investments in AI have skyrocketed since the introduction of ChatGPT. Meanwhile, many businesses are still wrangling with the shift to an increasingly contactless operation in the post-pandemic world. These market forces propelled traditional industries to accelerate their adoption of digital technologies. These global disruptions are going to …more
Last month, I had the pleasure of talking to Hamish Taylor who is the former Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsbury’s Bank. As you can see Hamish’s leadership background in business is as diverse as mine in machine learning and AI. We revealed …more
By now, it’s no secret that AI is going to revolutionize business as usual and disrupt every part of our work and life. However, it is still a secret how AI is going to help optimize profit in your business. As with any technological innovation, there is a huge first-mover …more
Last week, our first post-pandemic in-person Outperform conference concluded with spectacular success. We had 800+ registered with our highest-ever attendance (over 85% attendance rate). This is an outstanding attendance rate. FYI, the industry average is only about 65%, and 70% is typically considered an excellent turnout for most conferences with …more
The global airline industry is in recovery mode. Some are further along than others. The number of international flights being booked for business purposes increased more than 400%, while domestic bookings increased by 18% in the same period, according to data from Flight Centre. As planes begin to fill up, …more
The fear for AI is even more imminent with the advent of large language model (LLM) like ChatGPT (OepnAI), LLaMA (Meta), LaMDA (Google), etc. What must be done to reassure employees, while still ensuring the business reaps the benefit of AI and evolve as necessary?
With the dramatic and accelerated shift toward online, self-serve engagements, digital commerce is expected to overtake direct sales as the most-used channel for B2B selling. In fact, Gartner predicts that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels. In this increasingly crowded digital …more
The aggressive containment measures of COVID-19 has created a demand shock to our economy. Although a few select industries saw increased demand, revenue across most industries plummeted. While sales teams are resorting to lower prices to stimulate demand, it’s important to recognize this crisis is characterized by a downward shift …more
