The interests and investments in AI have skyrocketed since the introduction of ChatGPT. Meanwhile, many businesses are still wrangling with the shift to an increasingly contactless operation in the post-pandemic world. These market forces propelled traditional industries to accelerate their adoption of digital technologies. These global disruptions are going to …more
Last week, I shared my general keynote at Outperform on generative AI. This week, I want to focus on the airline industry a bit and talk about why I’ve built the airline keynote. If you’ve known me for a while, you might know that I’ve been very fortunate to have …more
As more and more products get commoditized, customer experience (CX) will be the new battleground as brands attempt to differentiate themselves. But what is CX, how do we measure it, and how can we optimize it? In essence, CX consists of two components and can be described by the equation: …more
Last week I shared the first part of a podcast where we discuss the future of travel with AI. We have been focused on the discussion around how AI will change the future of passenger experiences. Although this is certainly a topic that is relevant for everyone (since we are …more
I’ve already shared a lot of content on AI and ML in general here on the Quantum Simplex. So for today, I like to focus on the airline industry and share a podcast I recorded with our President of Travel, Surain Adyanthaya. We are going to explore how AI is …more
What makes a black box model uninterpretable is just complexity, nothing more! And the black box problem is an inherent inability of our human brain to distill those complex models down to something simple enough for us to explain in English.
Today, AI is often seen as a technology, a powerful enabling tool. And as we become more familiar with AI tools in our work and understand the computing capabilities behind it, I believe that many organizations will also learn to operate more like an AI system. In essence, businesses will …more
I’ve already shared a few posts on My Takeaways from my First AI/ML Conference in Morocco. So I thought I will have a giveaway today: the talk I presented at my First AI/ML Conference in Morocco (i.e. TechInnov Day – AI for Africa). Thanks to Prof. Mohammed El Rhabi (Ecole …more
Earlier this week I had the pleasure to be a guest on the CRM Konvos show. This show is hosted by 3 CRM industry/technology analysts, whom I befriended from disparate places around the world at different time, but never knew that they know each other until recently. Life’s full of …more
With the dramatic and accelerated shift toward online, self-serve engagements, digital commerce is expected to overtake direct sales as the most-used channel for B2B selling. In fact, Gartner predicts that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels. In this increasingly crowded digital …more
