AI’s Impact on Our Society and Everyday Life
In my previous blog post, I shared that I was very honored to be chosen as one of the 60 leaders on …more
Democratize your AI to Optimize your Customer Experience
Ever since 2020, there is an acceleration of the shift to digital commerce. Amongst B2B and B2C sales alike, buying and selling …more
Choosing the Right AI for Your Business Goals
The interests and investments in AI have skyrocketed since the introduction of ChatGPT. Meanwhile, many businesses are still wrangling with the shift …more
This is the Way… It’s How I Learn and Why I Teach
Last week, I shared my general keynote at Outperform on generative AI. This week, I want to focus on the airline industry …more
Democratizing AI is Crucial to Harmonising Omnichannel Customer Experience
As more and more products get commoditized, customer experience (CX) will be the new battleground as brands attempt to differentiate themselves. But …more
Supercharging Airline Operation: Future of Travel with AI Part 2
Last week I shared the first part of a podcast where we discuss the future of travel with AI. We have been …more
Redefining Passenger Experience: Future of Travel with AI Part 1
I’ve already shared a lot of content on AI and ML in general here on the Quantum Simplex. So for today, I …more
The Black Box Problem: A Convenient Scapegoat
What makes a black box model uninterpretable is just complexity, nothing more! And the black box problem is an inherent inability of our human brain to distill those complex models down to something simple enough for us to explain in English.
AI: The New Corporate Competency for Great Customer Experience
Today, AI is often seen as a technology, a powerful enabling tool. And as we become more familiar with AI tools in …more
Giveaway: My First AI/ML Talk in Morocco
I’ve already shared a few posts on My Takeaways from my First AI/ML Conference in Morocco. So I thought I will have …more
CRM Konvos: About AI
Earlier this week I had the pleasure to be a guest on the CRM Konvos show. This show is hosted by 3 …more
Shifting Your eCommerce into High Gear with AI
With the dramatic and accelerated shift toward online, self-serve engagements, digital commerce is expected to overtake direct sales as the most-used channel …more