If you were asked to pick a single word to describe the world over the past few years, what would it be? I can’t think of a better word than “disruptive!” The chain of events began with the 2020 pandemic, prompting lockdowns that paralyzed the economy. Job losses led to …more
On the surface, the airline industry couldn’t be more different from foodservice. Airlines are B2C, primarily selling directly to passengers, but foodservice is primarily B2B. The airline industry provides transportation services, operating globally with a physical presence of aircraft and staff at airports. Conversely, the foodservice industry operates across various …more
PROS has fortified its market position through a combination of common moats. With a renowned brand, proprietary AI, strategic customer relationships, and robust R&D investment, we stand as a formidable player. But PROS also has a very distinctive moat – the unique synergy between our Travel and B2B.
The interests and investments in AI have skyrocketed since the introduction of ChatGPT. Meanwhile, many businesses are still wrangling with the shift to an increasingly contactless operation in the post-pandemic world. These market forces propelled traditional industries to accelerate their adoption of digital technologies. These global disruptions are going to …more
Almost half a decade ago, I concluded my Outperform keynote with the following 2 slides. Was I being too optimistic? In the 20th century, the most terrifying technology is nuclear weapons. We learned to live with that today; nuclear power exists. We learned to leverage its power in generating clean …more
Last month, I had the pleasure of talking to Hamish Taylor who is the former Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsbury’s Bank. As you can see Hamish’s leadership background in business is as diverse as mine in machine learning and AI. We revealed …more
The interest level for Generative AI (GenAI) has exploded over the last few months. Ever since Outperform with PROS, I’ve spoken to investors, private equities, many startups and companies of all sizes, even law firms, and universities on this topic. I had this feeling like the movie Everything Everywhere All …more
Last week, I shared my general keynote at Outperform on generative AI. This week, I want to focus on the airline industry a bit and talk about why I’ve built the airline keynote. If you’ve known me for a while, you might know that I’ve been very fortunate to have …more
If you attended Outperform 2023 with PROS, you probably heard my keynote below. I know some of you have been asking and waiting for this recording, so go right ahead! For other followers of my blog here at Quantum Simplex, maybe I can share a bit more about why and …more
By now, it’s no secret that AI is going to revolutionize business as usual and disrupt every part of our work and life. However, it is still a secret how AI is going to help optimize profit in your business. As with any technological innovation, there is a huge first-mover …more
Today, XAI is proving that the infamous “black box problem” is really not a problem after all. Business leaders who continue to scapegoat the use of AI due to its black-box nature are essentially foregoing an efficient and reliable way to optimize their business decisions for something that is only a problem of the past.
Barry hosts a popular podcast where he interviews thought leaders, industry experts, and successful entrepreneurs, delving into a wide range of topics related to leadership, innovation, and personal growth. Today, I’m one of the few lucky ones who had the opportunity to talk to Barry and share some of my own unlearning moments.
What makes a black box model uninterpretable is just complexity, nothing more! And the black box problem is an inherent inability of our human brain to distill those complex models down to something simple enough for us to explain in English.
While digital transformation has long been an effort undertaken by many global enterprises, the challenge today lies in differentiating your eCommerce business in an increasingly crowded digital market. So, how can a business stand out in this vast digital economy? For those that have succeeded, the secret ingredient is almost always Artificial Intelligence (AI)
The fear for AI is even more imminent with the advent of large language model (LLM) like ChatGPT (OepnAI), LLaMA (Meta), LaMDA (Google), etc. What must be done to reassure employees, while still ensuring the business reaps the benefit of AI and evolve as necessary?
Once work is virtualized, it can be digitized, tracked, turned into data, and used to train an AI system to mimic how we work. This will start with the most repeatable tasks, but AI will eventually automate some creative activities also. But before this can happen, more of the physical work must be shifted into digital work so it can be easily tracked and turned into training data.
To understand AI in ways that drive business, we must start with something that business is familiar with — business intelligence (BI). BI provides data and analytics to help business leaders make more informed decisions. Over the years, BI has evolved to include three basic types of analytics.